Emergency Response Officer at your location

Being able and daring to act in an emergency at your location

That is the ultimate objective of the 2-day training Basic Emergency Response Officer on location we provide throughout the Netherlands.

Our practical approach is unique. Your future Emergency Response Officers will practice the necessary skills themselves in challenging scenarios and role plays. These are perfectly attuned to the risks within your organization. We mimic real-life calamities in order for the participants to experience how to act in stressful situations. Your EROs will know exactly what to do in real crisis situations!

Do you prefer a training at one of our locations? We also provide this training through individual or open registration.

Training Specs

including e-learning
official certificate
enthusiastic, experienced trainers
throughout the Netherlands
BHV engels Refresher course ERO Emergency Response Officer ERO

Our trademark: practice, experience and learn

During the first day, your EROs will be taught how to provide First Aid. Fighting small fires and performing an evacuation are also addressed. During the first part of the day they practice CPR, recovery position, Rautek grip, Heimlich maneuver, applying bandages and operating an AED. 

After the lunch break, they continue learning the necessary skills. This includes extinguishing various starting fires. They also learn to communicate and organize during an evacuation.

The second day is dedicated to testing practical skills. The focus is on being able to act with confidence in an emergency situation.




Prior to the first day of the course, the participants must have gone through the e-learning and have passed the theory exam. The practical skills are taught on the first day of the course. After this, the participants have a week to go through the theory again and possibly practice with each other.

During the second day, the participants are tested on their practical skills. This is done in accordance with the guidelines of the NIBHV. When both exams are successfully completed and the participants have mastered the skills sufficiently, they receive an official Soliede ERO pass and certificate. This has a validity of 1 year.

The e-learning will remain available for a year, so that the EROs can use it as a reference.

Methodology Basic ERO

Program components

Part 1: Learning First Aid Part 2: Learning Firefighting, Evacuation and Communication 
Introduction by trainer Explanation afternoon program
Resuscitation (CPR)/AED Organization and Communication
Prone-supine position, Recovery position Door procedure & Rautek
Dressing materials wounds/accidents Firefighting
Choking Speed and danger of fires/explosions
Pathologies/accidents Data processing
Evaluation and conclusion Summary day 1 and program day 2
Evaluation and completion
Part 3: Practical exam First Aid Part 4: Practical exam Firefighting, Evacuation and Communication
Summary day 1, Q&A Assessment of ERO organization
Resuscitation (CPR)/AED Practical assignments and extinguishing
Prone-supine position/recovery position Assessment scenarios
Choking Assessment and feedback to course participants
Pathologies Evaluation and conclusion
Wound dressing materials
Assessment and feedback to course participants
Evaluation and conclusion

After completing the training, your EROs will be proficient in:

CPR with and without the use of an AED
Stable lateral position, Rautek grip, Heimlich maneuver
Dressing wounds and safely transporting the injured
Extinguishing a small fire
Evacuating and ensuring that damage is limited

Unique approach

We guide the participants in becoming competent and able to act independently. In order to obtain the certificate, they will have to demonstrate this during the assessment.

Customized program

Do you have specific wishes regarding the program? We are happy to discuss these with you, in order to set up a tailor-made program.